Washing machine problem guide
Washing Machine Not Draining
Standing water does not always identify one failed part. Start only with safe, visible checks and stop if water is near electrical points.
Quick answer: Confirm the cycle has ended, check the visible drain hose for a kink and follow the model manual before opening any user-accessible filter.
Possible causes
- Kinked or restricted drain hose
- Blocked user-accessible pump filter or drainage route
- Drain pump, wiring or control fault
- A small item obstructing drainage
Safe checks you can try
- Pause the machine and disconnect power only if the area is dry and safe.
- Check the selected programme has completed and that “rinse hold” is not active.
- Inspect the visible drain hose without pulling the machine unsafely.
- Use the manual’s drainage and filter instructions; retained water may be hot.
Safety first
Do not remove panels or reach into the pump. Stop and call for help if water is near a socket or cable, the machine smells burnt, or it repeatedly trips power.
When professional repair may be needed
If the hose and approved filter checks do not help, diagnosis may be needed for the pump, blockage, wiring, pressure system or control board. The symptom alone cannot confirm which part is faulty.