Appliance care, manuals and booking support in one place.

Choose the kind of help you need

Use the manual finder for model-specific controls, installation limits, cleaning procedures and error-code wording. Use the care guides when the appliance is operating and you want to understand programmes, loading, temperature or routine maintenance. Choose a service request when a fault repeats, normal use is interrupted or a safety warning is present.

Prepare useful information before contacting support

• The appliance type, brand and complete model number from the rating label
• The exact symptom, code or cycle stage where the problem begins
• Your Dubai area and whether the appliance is built in
• A clear photo or short video when it can be taken safely

Do not dismantle the appliance to collect details. Stop using it for smoke, sparks, burning smells, gas smell, repeated electrical tripping, uncontrolled heat or water reaching electrical points. For non-urgent help, browse the appliance guide library; for a repair request, use the contact page.

What to expect from a service request

The first conversation is used to understand the appliance, location, access and symptom; it is not presented as a confirmed diagnosis. Appointment or collection options depend on the appliance, area and schedule. A technician should inspect and test the relevant systems before recommending parts or chargeable work. Ask for the diagnosis and quote to be explained before approving a repair.