Free Appliance Fault Review Terms.
These terms explain what the no-charge appliance fault review includes and excludes. Last updated: 25 July 2026.
1. Eligibility
The consultation is available for appliance enquiries in supported Dubai and Abu Dhabi during published operating hours. Requests are subject to team availability and are primarily intended for residential household appliances.
2. Information required
Please provide a working phone number, preferred call time, appliance type, brand, model or model number where available, a clear fault description and any useful photos. Incomplete information may limit the guidance we can provide.
3. What is included
The free consultation includes a phone or agreed WhatsApp call, review of the information supplied, general discussion of possible causes and guidance about appropriate next steps.
4. What is not included
The consultation does not include technician travel, an on-site visit, physical inspection, dismantling, electrical or mechanical testing, confirmed diagnosis, repair labour, spare parts, consumables or emergency attendance.
5. Limits of remote guidance
Guidance is based only on the information available during the call and is not a guaranteed diagnosis. Do not dismantle, energise or operate an appliance when doing so may be unsafe. Stop using any appliance showing smoke, burning smells, sparks, exposed wiring, gas leakage or serious water leakage.
6. Quotes and on-site service
If an on-site assessment, advanced diagnosis or repair is recommended, availability and charges will be explained separately. No chargeable work should begin without the customer’s approval.
7. Call timing
Preferred call windows are requests rather than guarantees. We may contact the customer to rearrange the time when the service team is unavailable.
8. Missed calls and cancellations
Please notify us if the requested call is no longer needed. If we cannot reach the customer, another consultation time may need to be requested.
9. Repair warranty
The consultation itself carries no repair warranty. Any warranty applies only to eligible paid repair work and parts specifically recorded on an invoice.
10. Independent service provider
Gulf Fixing is an independent service provider and is not an authorised service centre for any manufacturer unless that relationship is explicitly stated in writing.